Shipping policy
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received. Orders are processed Monday through Friday, excluding public holidays.
Estimated Delivery Times
Orders are typically delivered within 7–15 business days after processing. Delivery times may vary depending on your location, customs clearance, carrier operations, public holidays, and other unforeseen logistical circumstances.
Please note that these are estimated delivery times and are not guaranteed.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a tracking link so you can monitor your shipment.
Shipping Delays
While most orders arrive within the estimated delivery timeframe, occasional delays may occur due to customs clearance, carrier operations, public holidays, weather conditions, or other unforeseen logistical circumstances.
If your order has not arrived after the estimated delivery timeframe has passed, please contact our customer support team. We will gladly investigate your shipment and keep you updated until it reaches you.
Customs & Import Duties
Depending on your country's regulations, customs duties, taxes, or import fees may apply. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before completing your purchase. Novelaix is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.
Need Assistance?
If you have any questions regarding shipping or your order, please contact our customer support team. We are always happy to assist you.